Job Title: Front Office Officer
Reports to: Head of Administration / Front Office Supervisor
Location: Nairobi Adventist Hospital

Job Purpose

To provide professional front office and customer care services by warmly welcoming patients, clients, and visitors, handling inquiries, and ensuring efficient communication and administrative support at the reception.

Key Responsibilities

• Greet and receive all patients, clients, and visitors in a professional and courteous manner.
• Manage telephone calls promptly, direct inquiries to the right departments, and relay accurate messages.
• Register patients, verify personal details, and update hospital records in line with hospital procedures.
• Guide patients through hospital processes including consultation, admission, billing, and discharge.
• Ensure proper handling and filing of patient documents and maintain confidentiality at all times.
• Manage appointment bookings and coordinate with relevant departments for scheduling.
• Handle billing queries, issue receipts, and liaise with the finance/accounts team on payments.
• Maintain a clean, organized, and welcoming reception area that reflects the hospital’s values.
• Resolve client concerns or escalate them to the appropriate personnel when necessary.
• Support administrative duties including filing, correspondence, and data entry as assigned.
• Uphold the hospital’s mission of holistic, quality, and compassionate care in all interactions.

Qualifications and Experience

• Diploma in Front Office Operations, Business Administration, Customer Service, or related field.
• Training in customer care and hospital management systems is an added advantage.
• At least 2 years’ experience in a busy hospital or healthcare front office/reception role.
• Proficiency in computer applications (MS Office, hospital information systems).
• Must be an Seventh-day Adventist

Key Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and courteous demeanor.
• Ability to handle pressure and maintain confidentiality.
• A compassionate, patient-centered approach aligned with Adventist values.

                                                                                    Job Opportunity: Customer Care Officer
Location: Nairobi Adventist Hospital

Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values.

Key Responsibilities

• Warmly receive and guide patients, visitors, and clients at the front office.
• Handle inquiries, appointments, and feedback in a professional and timely manner.
• Support patient registration, billing inquiries, and coordination with hospital departments.
• Maintain confidentiality and ensure patient satisfaction through excellent service.
• Represent the hospital’s Christian and Adventist values in all interactions.

Qualifications & Requirements

• Diploma in Customer Care, Business Administration, Front Office Operations, or related field.
• Minimum 2 years’ experience in customer service, preferably in a hospital or healthcare setting.
• Proficient in computer applications and hospital management systems.
• Excellent communication and interpersonal skills.
• Must be a baptized and practicing member of the Seventh-day Adventist Church.

                                                                              JobTitle: Laundry Personnel

Location: Nairobi Adventist Hospital (NAH)
Reports to: Housekeeping & Laundry Supervisor

 Job Description

The Laundry Personnel will be responsible for ensuring hospital linen, staff uniforms, and patient clothing are properly cleaned, disinfected, and maintained in line with hospital standards. They will play a vital role in infection prevention and creating a safe, hygienic environment for patients, staff, and visitors.

Key Responsibilities:

• Collect, sort, wash, dry, fold, and iron hospital linen, uniforms, and patient garments.
• Operate and maintain laundry machines and related equipment safely.
• Ensure proper use of detergents, disinfectants, and other cleaning agents.
• Adhere to infection prevention and control protocols in handling contaminated linen.
• Ensure timely delivery of clean linen to hospital departments.
• Monitor laundry supplies and report stock needs to the supervisor.
• Report damages, machine breakdowns, or worn-out linen.
• Perform any other related duties as assigned.

Qualifications and Requirements:

• KCSE Certificate or equivalent.
• Certificate in laundry services/housekeeping or relevant training (added advantage).
• At least 1 year of experience in laundry operations (hospital or hotel setting preferred).
• Knowledge of infection prevention and control (IPC) is highly desirable.
• Ability to operate laundry machines and handle linen with care.
• Reliable, detail-oriented, and able to work with minimal supervision.
• Must be a committed Seventh-day Adventist.

 

How to Apply

Qualified candidates are invited to send their Application Letter, Updated CV and relevant certificates (merged into one PDF document) to the email below quoting the position applied for as the subject line:  careers@nah.o.ke

Addressed to: 

The Human Resources Manager

Nairobi Adventist Hospital

P.O. Box 41352-00100 Nairobi

Deadline for applications: 19th September 2025 05:00 PM. Only shortlisted candidates will be contacted.